I was disappointed when it turned up and was basically the size of a cushion cover with a zipper. It certainly is Nat a rug size. I emailed to ask what size it was before ordering but got no response. I have been very happy with other products that I have purchased
I bought this penguin to my nephew.... he is 2 years old since then he always sleeps with the quality of the material and the softness is amazing!
We use either Australia Post and another premium courier for all deliveries within Australia and New Zealand.
Delivery time is 1-6 business days from dispatch depending on where you are in Australia. Please also allow 1-2 business days for processing of your order. We endeavour to process our orders as quickly as possible. All deliveries are issued with a tracking number to track your parcel.
Please note that if the parcel is returned to sender due to the wrong address having been provided, you will need to pay a $10 restocking fee and if you want to cancel the order we will deduct a $10 restocking fee from your total refund. Once the returned to sender parcel is received we will send out a notification email to confirm the correct address, and we will keep your stock for two weeks only if we don't get a response from you.
If the cancel or exchange requests make after the dispatching,a $10 restocking fee will be charged as well.
NO RISK 30 DAY EXCHANGES, RETURN AND REFUNDS
If you want to return the footwear please contact us via email first (email@example.com) to get the return approved. You will then receive a confirmation email with your case number and instructions about how to return. We offer returns for 30 days.
-The items must be returned within 30 days of purchase, must be unworn and unused with the original tags still attached.
- If you simply change your mind or change size, you need to pay for the return postage while we cover the second deliver if the exchange is needed.
- Please make sure you include a note in the return parcel with your order number, name, request and delivery address.