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Update to Australia Post domestic parcel delivery process

Posted on by Codisto Collaborator

From Australia Post

Further impacts resulting from reduction in air freight capacity

14 April 2020

Australia Post regrets to inform customers that due to reductions in air freight capacity, there may be delays on the letters and parcels network that Australia Post operates around the country, particularly to regional and rural communities.

Delays will mean:

  • Priority Mail services may be suspended
  • The delivery time for Perth and Brisbane may increase by up to five days
  • The delivery time for North Queensland may increase by up to seven days
  • The delivery times for Tasmania may increase by three days
  • That Next Day Express Post Services into regional and rural communities may not be able to be maintained

Australia Post is exploring all available transport alternatives and options, and working with the Australian Government, to minimise resulting impacts for customers.

Domestic delivery update – Delivery delays

14 April 2020

Our priority at Australia Post is to protect our people, customers and community so we can continue to serve Australians both during, and after, the Coronavirus pandemic.

We’re doing everything possible to keep delivering for Australia. Our Post Offices remain open and our posties and drivers are still out delivering each and every day.

The delays in our network can be up to a few days and our people continue to work really hard to service the large volumes we are experiencing.

We've made some changes to our delivery process due to the increasing impact of coronavirus

Dear Customer,

The health and safety of our people and customers in the communities in which we operate is our priority.

Following our email on Friday 13 March 2020, we have implemented additional measures with our delivery drivers, posties and Post Office staff for delivery or collection of parcels.

To minimise the risk of contracting or spreading coronavirus, all parcels will no longer require a signature for delivery and/or collection.

In all cases, whether a driver or postie delivers to the door or a customer goes in to their local Post Office to collect a parcel, our staff member will ask and record the customer’s name and sign on their behalf.

The customer will still need to be present for this to occur, but contact will be minimised by either leaving the parcel at the door until the driver or postie has left the premises or left for the customer to pick up on the counter.

For deliveries with specific signature requirements, we will be working with our customers directly to ensure these continue to be met.

We thank you for your support while we implement these new measures to ensure our people and customers continue to stay safe and healthy.

 

 

Kind regards,

Australia Post

 

 

 

Dear Customer,

The health and safety of our people and customers in the communities in which we operate is our priority.

We have now implemented additional measures with our delivery drivers and posties when delivering parcels.

To minimise the risk of contracting or spreading coronavirus, when the customer answers the door, our people who make deliveries will greet them and ask: “Are you unwell? If so, have you been diagnosed with the coronavirus?”.

If they answer yes to either of these questions, we will ask them to stay inside and leave the parcel on the front door for them to collect once our driver has left.

We will not be asking for a signature on delivery in these cases and our driver will sign on their behalf and take a photograph of delivery.

As we work through the implications of this virus, we wanted you to consider proactively waiving the signature on delivery requirement to make life easier on our drivers and posties.

We thank you for your support while we implement these new measures to ensure our people and customers continue to stay safe and healthy.

Kind regards,

Australia Post