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Reviews

Based on 9409 reviews
93%
(8731)
5%
(444)
2%
(145)
0%
(42)
0%
(47)
The best and most comfortable slippers

Love my new slippers. Fits me perfectly.

Terrible customer service

Have tried to contact about a return and still no response.

Hi H.M,

We offer our sincere apologies for your trouble with this purchase.

However, there is no record of your email in our system:(
Are you sending an email to our official email support@uggexpress.com.au?

Thank you for being patient with us.

Stay Safe and Well,
Simon
Customer Support Team Manager

UGG Sheepksin Slippers

Very comfy slippers. Arrived in a timely manner - with updates along the way. Slippers were exactly as pictured & true to size. Excellent quality. Will be wearing these for a couple of years. So warm & cosy

Poor quality. Don’t last.

These are a replacement pair sent to us due to poor quality of the last pair. My son has worn these for 1 day and they are already falling apart. Leaving fluff all through the house, the same as the last pair. Do not waste your money.

HI James,

We are very sorry to hear that feedback.

Since the product you bought last year has quality problems, we have provided a new pair of shoes for free as compensation.

And our products are made of pure sheepskin, a very small amount of wool will fall off at the beginning of use.
If this problem persists, please feel free to contact us. We will work with you to explore the cause and solve the problem.

BR,
Simon
Customer Service Team Manager

Maybe a bit narrow

I might have ordered the wrong size, but while they look great and seem to be decent quality (though impossible to tell while they’re new) I get ingrown toenails if I wear them for too long (half a day) in one stretch. I have a four month old baby and my feet definitely got bigger while I was pregnant, but I used to be a 7.5 and I bought an 8.

Can’t yet returned purchase wrong size haven’t heard anything back yet
still waiting
Neil

Hi Neil,

Thank you for your feedback. I just check our mail system and find our customer service specialist Snow already reply your email on Sep 13 13:52.

Unfortunately, Our warehouse only accepts Post-in service now and does NOT accept Walk-in after-sales applications temporarily.

Should you have any questions, please feel free to let us know.
Thank you for being patient with us.

Stay Safe and Well,
Simon
Customer Support Team Manager

Working from home in UGG comfort

Working from home just became so much more comfortable thanks to the arrival of my UGG slippers. Absolutely love them!
Australian made. Excellent quality. Easy to order. Fast delivery. Exactly as pictured on website. Supportive sole - I’ve had 2 ankle surgeries and these are so comfortable underfoot, my ankle doesn’t ache (and I’m wearing them ALL day). Thank you Ugg Express! 💖

Super warm

Wore my new Sylvia boots to the footy and they were SO WARM !!! Just what I need. Very stylish and just as described. Prompt delivery and a bargain.

Love them!

I have purchased two pairs, one for myself and my husband recently and can say, they were packaged so professionally. Excellent quality for the price I paid and are so comfortable and warm on these very cold days. I love to support any Australian made products! Thank you UggExpress!

amazing!

Loved the material. Super durable and really comfy. I really like the zipper on the sides, it makes it easier to put on/off without having to undo the laces. I ordered them one size bigger because I always use them with thick socks.

Company asking for a review on a product that has not yet been received

I ordered these upwards of 3 weeks ago along with shoes from various other companies. This one is still yet to arrive ... yet this is the second email asking for a review?

HI, krystal,

Thank you for your feedback. I just check your parcel in the AU POST system.

The Delivery expected is Thu 23 – Mon 27 Sep
33PMC529370101000930303
It's on its way

Most recent update
In transit to next facility in SYDNEY NSW
Date & time Mon 20 Sep, 2.11pm

If you need any help, please feel free to let me know.

Stay Safe and Well,
Simon
Customer Support Team Manager

Slippers

Not worth the money

Hi Karen,

We offer our sincere apologies for any trouble you may experiencing with this purchase.
Could you please provide some photos to help us sort this out?

Thank you for being patient with us.

Stay Safe and Well,
Simon
Customer Support Team

These are my partners favourite

My partner has had two pairs of these. 1 he wore down to the ground through Melbourne lockdown and the second purchased for Father’s Day this year and being his favourite gift. He loves the tread on them as they don’t get destroyed outside and the fluffiness of the inside keeps his toes lovely and warm. They also don’t smell like some other brands. Only complaint is during the first few wears it can stain the feet a bit.

Suspicious

Manufacturers construction materials labels removed. No way of knowing what made of or where. Very suspicious.

Hi Paul,

Thanks for your inquiry.
This item is made in China with Australian sheepskin.

We do have an Australian Made collection:
https://www.uggexpress.com.au/collections/australia-made-ugg-boots#en

Please understand that both Made in China and Australian-made uggs are the exact same materials- Australian Sheepskin.

Hope this helps.

Stay Safe and Well,
Simon
Customer Support Team

Beautiful comfy girly boots

These are gorgeous and girly. My 7 year old fits size 1/2 well with room for growth. Durable sole (like the adult boots) and perfect for everyday wear. 5 star service from Ugg Express as usual!

Still waiting

Still waiting for it to arrive. Extremely slow post

HI Sherie,

Thank you for your email. I just check your parcel in AU POST system.
The Delivery expected is Thu 23 – Tue 28 Sep

RCM391747101000935002
It's on its way

Most recent update
Item processed at facility
DANDENONG SOUTH VIC
Date & time Sat 18 Sep, 10.13am

If you need any help, please feel free to let me know.

Stay Safe and Well,
Simon
Customer Support Team Manager

Quality product

Bought this as my ‘WFH footwear’ and it is perfect! Soft and comfortable to wear but also slip resistant.

Fabulous for the nursery

I love this rug, it is beautiful and so soft. Really lovely quality.

Very good thanks

exellent good time from ordering to delivery lovely and comfotable

Great Quality

I purchased a pair of ugg boots online, they arrived promptly but were not the right size. Exchange was super easy and had the correct size delivered quickly. Quality is fantastic. Very happy.

Dad loves them

I bought these for my father. They are beautifully made and he loves them.
True to size - quick delivery.

Ordered on September 6th. Still can’t see updates to shipping just says “we have it”

Have been asked to review twice, product still not received

Hi AC,

We offer our sincere apologies for any trouble you may experiencing with this purchase.
Maybe your parcel is lost in transit by AU POST.

A resend ticket A024953 has been lodged for you, we will send a new pair asap.
Thanks again for your patience.

Stay Safe and Well,
Simon
Customer Support Team

Good quality

Good quality